Experienced Professional available for your Helpdesk Services, Systems Administration and Application Support requirements.

Current: 
Information Management & IT Officer at the Scotch Whisky Association, Edinburgh

Previous Contracts & Employment:

IT Systems Audit and Administrator at Age Scotland (Age UK) in Edinburgh

Royal College of Surgeons of Edinburgh: IT Systems Administrator

Scottish Government : 2nd Line Support Administrator.

Revenue Scotland, Nuance communications, Axios Systems, IBM UK, Rocco Forte Hotels & Resorts

Experience in years

ITC Service Desk & Support 20+
Customer Service 20+
Incident Management 15+
Application/ SW Support 15+
Desktop / HW Support 15+
Microsoft Office (Word) 15+
Microsoft Office (Excel) 10+
Team Supervision 10+
Staff Training / Facilitator 10+
Social & Digital Media 10+
Event/Conference Ops Man. 05+
Hotel Duty Management 05+

Languages

Dutch Native
English Fluent (25+ yrs)
German Conversational

Skills in using PC, IT & Web

ITIL Foundation, MS Windows: 10 / 8.1 / 7
MS Office: 2010/2013/2016  & 365   
VOIP systems: Skype / Nortel / Cisco / Mitel
GDPR, Search & Logging Systems for Support Service Desks and IT Services, SCCM, Active Directory. MS Exchange. Laptops, Netbooks, Mobiles,  Android Tablets & apps 

Jungleboy Limited Company Since 2015
Based in Edinburgh, Scotland
Company Director: Rayan de Zeeuw
Registered in England 09458795
Mansion House, Manchester Road, Altrincham, Cheshire. WA14 4RW